The remote support is a way of providing support to a user who has no knowledge of a professional technician to help you solve your problem, by providing the end customer of this remote help, does that translate into satisfaction and peace.
The reason that justifies provide specialized technical assistance service, through a multilevel system rather than a general support group, It is to provide the best possible service in the most efficient way.
The success of the organizational structure depends greatly on the capacity of the technical team that manages, to understand their level of responsibility and commitment, and its customer response time, the time and the way in which it is appropriate to scale an incident and to what level, because when we provide this service, It is to find the best solution to the problems raised by the customer.
So gathering all these qualities, support loans to policyholders who they are in distress following the occurrence of a loss, telling and going along with them on the steps to overcome the situation.
it service it is also multilingual, and it is operating the 24 hours a day, depurating , the 365 days .